Emotional Intelligence in Management
Develop your interpersonal and intrapersonal skills through Emotional Intelligence
Benefits to your organization
- Feel confident and in control in challenging situations.
- Reduce stress and maintain motivation and momentum under pressure.
- Handle difficult people, colleagues, customers, and service users.
Core modules
- What is Emotional Intelligence (EI)?: discover the origins of EI and some of the thinking underpinning its importance as distinct from 'conventional' intelligence
- Key elements: understand the management implications of the key EI elements – self-awareness, motivation, empathy and social skills
- Measure your own EI: use a tool developed by =mc to identify your current strengths and areas to improve
- Using EI at work: find out how to use EI techniques effectively in meetings, appraisals, presentations and even emails
- Self-awareness: explore how to become more aware of yourself, your own feelings and the impact you have on others
- Self-regulation: acquire techniques to maintain a balanced perspective on yourself and your feelings
- Motivation: understand your own motivation and how to maintain and nurture it using 'push' and 'pull' drivers
- Empathy: handle difficult situations – use fact-feeling loops to understand the emotional content of someone's experience and help them find solutions
- Social skills: move beyond seeking popularity – learn how to build rapport with others quickly and effectively in difficult situations
- Using EI in leadership: explore how you can use EI in leadership settings to share vision and ideas effectively
Learning approaches
The programme uses a series of questionnaires, case studies, exercises and inputs structured to help you develop an understanding of EI and its potential.
